WE WEAR OUR LOYALTY NERD BADGE WITH PRIDE
At Customr, we don’t just understand the value of loyalty,
We firmly believe that a well-designed loyalty program can take your business from industry standard retention and acquisition levels - to the gold standard and beyond.
We've partnered with businesses to deliver loyalty programs that are data-driven and research-led. We're the perfect match for highly complex tech stacks, creating seamless customer experiences and delivering meaningful financial outcomes.
If you're unsure if a loyalty program is necessary for your business
If you need assistance with quantitative or qualitative research to support your loyalty program build
If you need assistance with financial modelling, or decision-making on program structure
Or if you're seeking guidance on choosing between tiers, points, rewards, or benefits for your loyalty program, our team is here to provide expert assistance and help you make an informed decision
Our Loyalty services include:
Customer and market research to uncover loyalty sentiment and opportunity
Behavioural analysis of your existing customer cohorts
Development of program structures tailored to your business objectives
Commercial modelling of loyalty programs to prove financial viability
End-to-end project management of the loyalty program implementation
Impactful marketing plans for successful program launches
Detailed loyalty reporting frameworks to provide actionable insights
But that's not all. We're not just experts in developing new programs; we also excel at dissecting, modeling, and optimizing existing loyalty programs. So, if you're seeking a loyalty program makeover, we're here to help.
Let Customr be your trusted partner in creating loyalty programs that drive customer engagement, foster brand loyalty, and unlock significant business growth. Contact us today to embark on your loyalty journey.
Loyalty ready-to-go solutions
Loyalty Program Review + Recommendations
We'll do a deep dive into your existing loyalty program & customer data to understand its effectiveness (i.e. is it returning an incremental return for your business & motivating the desired customer actions), and will deliver recommendations for improvement + next steps.
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Access to transactional data across 12m & 24m periods* for loyalty & non loyalty members. Plus any other relevant customer data sources you might have available i.e. engagement data, CDP data, program reporting etc.
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A full review of the current performance of your loyalty program, including:
An analysis on how the incrementality of your program
Detailed recommendations on how to improve your program, including but not limited to changes in construct, marketing, technology & business-wide loyalty strategy.
We take the time to understand your current challenges including legacy issues, resourcing, technical limitations etc. and build recommendations considering this to ensure you are able to deliver on the go-forward plan.
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5 weeks from the point of receiving the data in the requested format.
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$8,000 (ex GST).