Our Pillars

1. We’re Technology Agnostic

At Customr, we believe in being technology agnostic. We understand that every business has unique requirements when it comes to selecting technology partners. That's why we take the time to thoroughly understand your business requirements, tech stack, and scope before making any recommendations.

With us, you can feel at ease knowing that there is no agenda or bias behind our recommendations. We have good relationships with technology partners, but our focus is always on finding the best solutions that align to your specific needs.

2. Training & Documentation (We'll Do Ourselves Out of a Job)

We hate it when people gatekeep information, making your life harder in the long run. That's why at Customr, we believe in taking your team along the journey. Our goal is to empower your team so that they can eventually take the reins themselves.

We offer comprehensive training sessions, how-to documentation, guided videos, and in-person training where relevant. We're open to any other format that you think would be beneficial to your team's growth and success.

3. We Always Lead With YOUR Data

At Customr, we understand that it's not just about a strategy; it's about a strategy that works specifically for YOUR business. We have the experience to provide suggestions based on industry benchmarks, but our priority is to put in the hard work to ensure that every recommendation is tailored to your unique needs.

By leading with YOUR data, we help you gain a deep understanding of your customers, the reasoning behind our strategies and recommendations, and the meaningful execution required for success.

4. We Believe in Usable Action & Insights

We know that businesses, regardless of size, often face complexity and various challenges such as budgets, resourcing, and priorities. At Customr, we pride ourselves on understanding these challenges and incorporating them into the actions and recommendations we provide.

We don't just present the ideal scenario; we operate on the more realistic side. Our focus is on delivering actionable insights that consider your unique circumstances, ensuring that our strategies are feasible, achievable, and aligned with your business goals.

5. We Aren't Just 'Yes' Men. We Speak the Hard Truth

At Customr, we value honesty and integrity. While we strive to give our clients what they want, we also believe in speaking the hard truth when necessary. If we identify that an option isn't financially viable, realistic, or will cause more harm than good, we will provide transparent feedback.

Our intention is to ensure that any work we do for you and your business delivers a positive return on investment. We are committed to your success and believe that honest communication and realistic expectations are essential for achieving long-term growth.