Privacy Policy

1. Overview

Customr Pty Ltd is committed to protecting the privacy of our clients and other users of our website and services. Customr’s policies in respect of our management of personal information are set out in this privacy policy.

In this policy, “Customr,” “our”, “we” or “us” refers to Customr Pty Ltd.

We are bound by the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth) (Privacy Act). We value the privacy of our clients and any information we collect will be held in the in accordance with the APPs.

In this privacy policy, personal information refers to any information relating to an individual who can be identified or can be reasonably ascertained from the information.

Customr processes personal data for a variety of purposes. We collect this personal data directly from you, for example, if you or your organisation engage us to provide consulting services, if you visit our website or if you submit contact details to receive marketing communications from us. We also obtain your personal data via publicly available sources, such as LinkedIn. This privacy notice is intended to cover all of the above-mentioned scenarios.

2. Collection of personal information

Customr collects personal information through the following methods:

General business interactions

Client engagements

Employee provided information

Newsletter subscriptions

Recruitment and recruitment agencies

Social networking services such as LinkedIn

Through our website contact form

Through an email you have submitted to us

We only collect personal information if it is necessary for us to provide our services or otherwise in accordance with this privacy policy.

We may collect names, contact details, employment details, information and opinions about a client and any records of correspondence to/from us, as is necessary to carry out our services.

We use Squarespace to manage our mailing lists and event registrations. When subscribing to one of our mailing lists, you will be asked to give your express consent that Squarespace may use your data for analytics purposes.

3. Use of personal information

We use the Personal Information we collect about you for our business functions and activities, which may include the following:

(a) to provide you with information or services you have requested;

(b) to promote and market our services to you;

(c) to deliver our consulting services to our clients;

(d) to provide you with ongoing information about us and our activities;

(e) to comply with regulatory or other legal requirements;

(f) for purposes related to the recruitment and employment of our staff and providing internal services to our staff; and

(g) for any other use required or permitted by law or any other purpose communicated to you at the time that the Personal Information was collected or for which you provided your consent.

4. Direct marketing

In addition to the services we provide, we may also contact individuals directly with newsletters and information regarding events or services that Customr provides.

If you do not wish to receive direct marketing information from Customr, please tell us by using the contact details set out below. Alternatively, you can opt out using the link in the email sent to you.

5. Disclosure and data security

We store personal information securely at all times and it can only be accessed by authorised Customr staff. 

In order for us to deliver our services, on certain occasions we will engage external service providers, such as a printing provider, legal service providers and technology service providers. These providers may be able to access personal information related to our clients. However, we have agreements with these authorised service providers and explicitly state that personal information can only be accessed for the express purpose/s for which your information has been collected.

When using the Customr website you should be aware that no data transmission over the internet can be guaranteed as totally secure. Although Customr strives to protect such information, it does not warrant the security of any information transmitted to it over the internet. Any information transmitted to Customr over the internet is done so at the risk of the person or organisation transmitting the information.

6. Correcting information or making a complaint

You have the right to access and correct your personal information that we have on our records. If you have any complaints about our handling of your personal information or you would like to make a correction to your information, please submit your complaint via the contact us function on the Customr website.

7. Customr website

Customr owns and operates the following website:

https://www.wearecustomr.com.au/

By accessing and using the Customr website, you consent to the collection, use and disclosure of your information and accept the terms and conditions of this privacy policy.

The information that Customr collects from its websites are anonymous non-personally identifiable information, such as the pages you view for the purposes of gauging visitor traffic. Other information collected may include the name of your internet service provider, the website you used to link to our sites, the websites you visit from our sites, and your IP address. Customr uses this anonymous information to compile aggregate statistics about use of our website and to help improve the content of our website.

No personal information is collected via our website other than personal information that you submit if you make an enquiry through our website or download one of our products. In those circumstances, Customr complies with the APPs contained in the Privacy Act 1988 (Cth) regarding the collection, use and storage of personal information.

If you submit personal information when you make an enquiry through our website, Customr will collect, record and use your personal information for the purpose of responding to your enquiry and in accordance with this policy.

8. Cookies

Cookies are small text files that are transferred to a user’s computer hard drive by a website for the purpose of storing information about a user’s identity, browser type or website visiting patterns.

If you access our website, a cookie is downloaded onto your computer’s hard drive when you first log on to our website. We may use cookies to allow us to personalise your browsing on our website. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience.

9. Disclaimer and liability

The information on our website may not be accurate or up to date in all instances. We do not warrant the quality, accuracy or completeness of any information on our website.

Customr’s website may contain links to third party websites. We do not make any representations regarding the contents or security of third party websites.

Customr expressly disclaims any liability for or with respect to:

the contents of the Customr website; and

the contents of any third party websites to which the Customr website link.

10. Information on this website

The website and the content on the website are subject to copyright, trademarks and other intellectual property rights. These rights are owned by or licensed to Customr.

You must not reproduce, transmit, communicate, adapt, distribute, sell, modify or publish or otherwise use any of the material on the website, including audio and video excerpts, except as permitted by statute or with our prior written consent.

11. Modification

Customr reserves the right to modify this Privacy Policy at any time.